Bookings & Cancellations

Booking Policy

Bookings are required to secure your spot in class and can be made through our website or booking app. While you are welcome to arrive and check for availability, we cannot guarantee a space without a booking.

Bookings open in advance and clients are responsible for managing their own bookings. We do not accept bookings or cancellations via email, phone, or social media.

Please arrive at least 5 minutes prior to your class to allow time to check in and get set up. For safety and minimal disruption, entry may be refused once a class has commenced.

Grip socks are required for all reformer classes and are available for purchase in the studio.

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Cancellation Policy

We operate a strict cancellation policy to ensure fairness to all clients and to allow waitlisted clients the opportunity to attend.

Classes may be cancelled without penalty up to 6 hours prior to the scheduled start time. Cancellations made within 6 hours of class will incur a $10 late cancellation fee and result in the forfeiture of the class credit. Failure to attend a booked class will incur a $15 no-show fee and result in the forfeiture of the class credit.

Although we understand that last minute illness, work commitments, or unexpected circumstances may arise, fees will not be waived. This policy ensures fairness and consistency for all clients.

All bookings and cancellations must be managed through your account via the website or app.

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Waitlist Policy

If a class you want is full, you can join the waitlist. Should a place become available, you will receive a notification confirming you have been added to the class. Joining the waitlist indicates an intention to attend that class, and you are required to remove yourself from the waitlist or class if you can no longer attend.

If you are moved in from the waitlist and can no longer attend, our late cancellation policy will apply. If you do not have an active pass or membership available to take the spot, your place may be offered to the next client. Late cancellation and no-show fees apply to any class you are added into from the waitlist.

Please note that you may be added into a class with short notice, including overnight for early morning sessions. We recommend checking your schedule or removing yourself from the waitlist to ensure you do not miss a class.

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Studio Changes

From time to time, classes or instructors may change due to unforeseen circumstances, including illness or emergencies. Stoked Studio reserves the right to cancel or adjust classes where required. Any changes will be communicated as soon as possible via email, SMS, or in-app notification.